SHIPPING & RETURNS
Free shipping on all orders above $75 CAD
Enjoy free shipping within Canada on all orders above $75 CAD*. For orders above $75 CAD there is a flat rate of calculator at the check out process.
All orders are shipped from our warehouses located in Vaughan, Ont Canada on the same or next business day from the date the order is placed.
APPROXIMATE DELIVERY TIME
1-5 business days
USD - pending
2-7 business days
INTERNATIONAL - pending
7-15 business days
* For international orders, we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
TRACKING YOUR ORDER
Once your payment is approved, you will receive an e-mail when your order has been processed (may take up to 48 hours). You will also receive a second e-mail once your order has shipped which will include your tracking number and a link to check the journey of your lashes.
Important note: If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 24 – 72 hours for the tracking information to show.
COURIER CONTACT INFORMATION
Canada Post: +1 866 607 6301
Return & Exchange Policy
If you don't love it, return it! We want you to be just as happy with your lashes as we are! If in any way you are not satisfied with the items you purchased, we promise a full refund or exchange in the first 10 days from the delivery date. All that we ask is for you to return the item in it's original packaging along with your invoice or receipt.
Please NOTE, lashes are to be returned undamaged! Can contact me before shipping back, as well with photos.
Submit a return request to email firstname.lastname@example.org. Please allow up to 48 hours to approve this request. You will receive return information via email once this step has been completed.
All exchanges will be handled on a case-by-case basis. The return shipping cost will not be covered by Michele Rose Beauty, please save your return tracking number.
Return payment will only be issued once product is received and inspected for any damages/miss treat. Please note, all refunds are applied to the original method of payment.
If you purchased on a promotion, please be advised that all items are final sale and do not qualify for returns or exchanges.
Returns must be shipped out within 10 days of your package being delivered.
The items must be mailed back in its original packaging along with invoice or receipt.
Exchanges will be processed for items of equal or lesser value.
FINAL SALE: Any product marked as 'Final Sale' is final and cannot be returned or exchanged.
Lashes purchased at Tradeshows do not qualify for returns or exchanges.